SHOPPING & ORDERING

HOW TO SHOP

You can search products by keyword (type your scent or product in the search box, on the right side of each category and product page). You can also search by product category or fragrance. At any time, if you get lost, click on “Panier des Sens” logo, at the top left of yor screen.
Once you find a item you like, click on the picture to enlarge and then click on “add to bag”. At anytime you can review the content of your cart by clicking on “My shopping bag” at the top right of your screen. There, you can remove or change the quantity of products.

Once you are ready to complete your order, click on the “order” button at the top right of your screen. Follow the instructions. Enter all the required information. Be sure to enter the correct billing address with the billing phone number. Please after entering your credit card information, only click once on the continue button. If you encounter any problems, please call one of our sales representative

Once your order is complete, you will receive an email confirmation. If you do not receive an email confirmation within 15 minutes, do not place your order a second time; call one of sales representative who will assist you further.

After we ship your products you will receive a shipping confirmation email with a tracking number.

SALES TAXES

We charge sales tax on products and shipping for items being shipped to FL.

PAYMENT OPTIONS

Panier Des Sens accepts American Express, MasterCard, Visa and Discover. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone.

PROMOTION CODES

From time to time, Panier des Sens uses promotional codes to offer customers discounts or special offers. These promotional codes must be entered in the COUPON REDUCTION box during the check-out process. The codes may be sent out by e-mail or published in magazines as part of an ad or joint offer.

 

SHIPPING & RETURNS

SHIPPING METHOD & RATES

All orders from panierdessens.us are processed between 9am and 4pm (Eastern Time) Monday through Friday. As long as we receive your order within our processing time and the items that you order are in stock, your order will usually be shipped within 48 hours.

Our items are shipped via Fedex and you will receive a confirmation email with the tracking information after the product has left our warehouse. Fedex does not deliver on Sunday nor do they deliver to Post Office boxes.
A physical address is required for shipping.
All orders $100.00 or more will be shipped “Signature Required”.

APO and PO Box orders will be shipped via US Postal Service.

Standard Shipping Charges for Continental US (in USD)

ORDER TOTALGROUND2 DAYOVERNIGHT
$00.01 – $30.00 7.00 14.00 23.00
$30.01 – $50.00 8.00 15.00 25.00
$50.01 – $75.00 Free 16.00 27.00
$75.01 – $100.00 Free 18.00 29.00
$100.01 – Above Free 19.00 30.00


Post Office boxes for Continental US (in USD)

      ORDER TOTAL           PO BOX          PO BOX - 2 DAYS   
$00.01 – $30.00 7.00 14.00
$30.01 – $50.00 8.00 15.00
$50.01 – $75.00 Free 16.00
$75.01 – $100.00 Free 19.00
$100.01 – Above Free 19.00

 Panier des Sens reserves the right to end or change the current Free Shipping (ground only) offer at any time.


Standard Shipping Charges To Canada (in USD)

ORDER    TOTAL   PRIORITY MAIL
$00.01 – $30.00 15.00
$30.01 – $50.00 18.00
$50.01 – $75.00 20.00
$75.01 –$100.00 24.00
$100.01 – $125.00 26.00
$125.01 – $175.00 30.00
$175.01 – Above 34.00


Standard Shipping Charges To Alaska, Puerto Rico and Hawaii and US territories (in USD)

ORDER    TOTAL   PRIORITY MAILEXPRESS MAIL - 2 DAYS
$00.01 – $30.00 7.00 15.00
$30.01 – $50.00 8.00 18.00
$50.01 – $75.00 9.00 20.00
$75.01 –$100.00 11.00 24.00
$100.01 – $125.00 23.00 26.00
$125.01 – $175.00 26.00 30.00
$175.01 – Above 30.00 34.00


For over, we ship via USPS Priority Mail. Contact our customer service for a quote.

For customers non-residents of the United States, the total price indicated on your invoice includes the price of product(s), the costs of handling, packaging and transport.
The customs duties and the diverse taxes are settled by the carrier: the Customer makes a commitment to pay them off to the carrier at the time of delivery.

If you require express shipping for one of these destinations, please call our customer service and we will do everything we can to accomodate you.

REPORT ORDER PROBLEMS – BREAKERAGE – SHORTAGE

If your order is missing a product, contains a damaged item, or other concern, please contact a Panier Des Sens Customer Representative by phone within 10 days of receipt. Please call 305-624-0206 or send an email to info@panierdessens.com.

RETURNS AND REFUNDS

Products may be returned for a full credit if received within 30 calendar days of delivery on the strict condition that the product has not been removed from its original packaging and that the packaging has not been damaged (unless the product is defective).
If your item is defective, broken during transit or if you are missing some items, you have 10 calendar days to notify Panier Des Sens. Please call 305-624-0206 immediately.

Please call 305-624-0206 to obtain a return merchandise authorization number (RMA). We regret that we do not refund original shipping costs with the return. Please follow the simple instructions below:

1. To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
2. Write the RMA number on your packing slip and include it with your shipment.
3. Ship the merchandise via a carrier of your choice, insured.

Mail your PanierDesSens.com return to:

Panier Des Sens Inc

4960 NW 165th Street 

Suite B14-B15

Miami, FL 33014

USA

You must assume the cost and risks of product returns, unless Panier des Sens failed to deliver the product ordered or if the product delivered is defective. In such a case, Panier des Sens will assume the costs and risks related to transportation, provided that you use a transportation company that guarantees against losses and damages.

The credit for your returned items will be processed within 15 business days. Please allow up to 2 billing cycles to see the refund on your bank statement.
If you are returning a gift, we will issue the refund directly to the gift recipient in the form of an online store credit. We regret that we are unable to refund original shipping costs.
If you buy Panier Des Sens products from a retailer, you must contact them for any returns or exchange.

 

SERVICES

CORPORATE SERVICES

Panier des Sens gifts and products make an excellent corporate gift. Custom made Gift Baskets can be prepared for special projects or events. We have the ability to customize labeling and packaging to fit your needs. Volume and special discounts may apply. Please email us or call us to speak with a corporate gift specialist.

EMAIL NEWSLETTERS

We invite you to join Panier Des Sens newsletters so that we may be of optimal service to you. Registrants are apprised of new product introductions, timely promotions, and other special announcements. Panier Des Sens does not sell, rent, or share your information with third partiess

PUBLIC RELATIONS

To contact Panier Des Sens regarding Public Relations, please fill out our Contact Us Form and select the subject “Panier Des Sens Corporate”.

INTERNATIONAL SERVICE

Shipping costs for international orders will be calculated and you will be contacted by email or phone before the order is shipped. Higher shipping fees will apply. If you have any questions please email or call us at 305-624-0206.

TECHNICAL DIFFICULTIES

For technical difficulties to do with our website, please contact a Panier Des Sens Representative at 305-624-0206. Alternatively, please fill out our Contact Us Form and select the subject “General”.

 

PRODUCT INFORMATION

OUR PHILOSOPHY

The Provence of my childhood was a warm and generous land where the fragrance of flowers and the taste of fruits blended mysteriously with the colours of the day and the rustlings of the night.

I can still remember the bluish light of the early summer morning gently caressing the lavender that carpeted our fields as the family left my grandparents’ house for a long day’s walk on the high plateau.

Then, as the hours went by, the heat of the sun, a relentless vertical vibration weighing down on our steps, forced us to seek the shade of tall trees or the cool bed of a spring to share, with a pleasure I can still taste today, the fresh fruit overflowing with juice that we had brought with us in a large wicker basket.

Finally, after the long rest of the traditionnal siesta, our little group wended its way quietly back trough the fields towards the big house, laughingly following the footsteps of the sun as it made its elegant withdrawal behind the screen of hills to make way for the beauty of the evening.

It was in the fullness of those joyful days that I discovered in Provence the authenticity of tastes, the music of sounds, the magic of shapes and colours, the emotion of touch and the sensuality of fragrances thanks to figs, lavender, honey, nougat, grapes, melons, mint, lime-blossom, verbena, oranges and cinnamon, in an effulgence of nature that you can discover in each of the products of our « Panier des Sens » range.

Jerome Lambruschini, Founder

NO ANIMAL TESTING STATEMENT

Panier des Sens uses the finest ingredients known to us for all our products. We have never tested our products on animals. All product safety tests that we conduct are done in laboratory environments to ensure maximum safety.

INGREDIENTS

Ingredients are the single most important component of our products. Ingredients are not chosen on their esthetic merit – only ingredients that are truly beneficial to the skin are selected. Minimal preservatives are used in our formulations. Our intent is to utilize only the gentlest and most efficacious ingredients and that is why a great number of natural ingredients are used. Products are always formulated with sensitive skin in mind. We encourage you to read our product labels. The more you know about ingredients the better you will appreciate Panier des Sens products. We refrain from hyperbole and make no false claims. On the contrary, we strive to uphold the standards of honesty, fairness, and integrity that have come to characterize Panier des Sens and to gain the confidence of our friends around the world. We have gained our position based on our reputation and on recommendation and we prefer to reach you through the quality of our formulations. Our products are based on essential oils and natural ingredients. No cosmetic product can be “all” natural, it would need a preservative system at the very least to discourage the growth of bacteria and to ensure a long shelf life. We take our ingredients from nature whenever we can. If it dies not exist in nature or if the laboratory can do it better, then we will use a synthetic ingredient.

 
USAGE AND MAINTENANCE OF PRODUCTS

Certain products come with special instructions. If such is the case, details on product use will appear in this section.

STORE LOCATOR

To find the name of your closest Panier des Sens retailer use the Contact Us form or call our customer service at 305-624-0206.

 

SAFETY PRIVACY

PRIVACY

Panier des Sens is committed to ensuring the confidentiality of any information conveyed via Internet, as well as to maintaining personal privacy. In line with this commitment, following is a description of Panier des Sens’s security measures, its policy regarding the nature of any information gathered about customers ordering products via the Site, its reasons for gathering such information, and the use made of such information.

SECURITY

Panier des Sens has established state-of-the-art security measures in order to protect you against the loss or unauthorized use of your data on file, including credit card information. Panier des Sens’s Web servers use the most advanced Secure Socket Layers (SSL) technology, which ensures highly secure data transmission. Furthermore, Panier des Sens servers are also protected by firewall-type technology. Panier des Sens is committed to maintaining its hardware at the leading edge in order to ensure that you can make secure transactions on the Site at any time.

However, no security measure is perfect, and you should be aware that there is always a certain amount of risk that personal information provided to Panier des Sens is disclosed without your consent and as a result of no fault on the part of Panier des Sens. Panier des Sens hereby waives any responsibility regarding the disclosure of your personal information, except in the event that such disclosure occurs as a result of negligence on its part.It is important to note that, in order to ensure security, no credit card-related data is kept on Panier des Sens’s servers. Should you be concerned about the issue of confidentiality and the use of your credit card on the Internet, Panier des Sens invites you to order by phone through one of its representatives at 1-201-656-9909.What personal information does Panier des Sens gather?
In some circumstances, when purchasing products or registering for a promotional contest, for example, Panier des Sens will require your name, postal address, e-mail address, as well as certain other information that you may agree to offer.

Panier des Sens will make every effort possible to provide you with the means to verify that your confidential information is up-to-date.

What use does Panier des Sens make of the information gathered?
The information gathered by Panier des Sens is used to open an account in your name, to process your order, to reach you should you win a prize in a contest, to personalize the documentation forwarded to you, and if you so authorize, to occasionally convey personalized information to you about its Web site and products. Panier des Sens assures you that its advertisers and/or partners do not, at any time, have access to your confidential data. Moreover, Panier des Sens does not resell its customer list, and you always have the option to request that Panier des Sens stop sending you information concerning its Web site and products by clicking at the bottom of the email on “unsubscribe”

COOKIES

Cookies, or “telltale marks”, are small text files which embed themselves on your hard drive from some of the Site’s pages. Cookies are harmless in the sense that they cannot extract any information from your hard drive, over which you have complete control. Panier des Sens uses Cookies to determine site traffic, convey useful information to its Marketing Department, and to personalize any future visits you make to the Site. Cookies do not systematically provide Panier des Sens with any personal information about you, and you can opt to stop receiving Cookies at any time by simply modifying your computer configuration.

LIMITATIONS

Panier des Sens reserves the right to amend its policies at any time. Panier des Sens also reserves the right to disclose your personal information insofar as the law would require Panier des Sens to do so, or in order to protect its ownership rights to the Site, its users, sponsors, advertisers or suppliers.

COPYRIGHT

The contents of this Site are protected by various laws. These contents are intended for non-commercial use. Any reproduction, publication, distribution or public rendering of the Site’s contents, in whole or in part, is strictly prohibited. Any unauthorized use of said contents could render the offender liable to civil and/or criminal prosecution.